Are you taking on new patients?

Yes, throughout the year we will always take on new private patients, and very often new NHS patients. Simply call into the practice, or telephone the friendly reception team to register your details.

You may wish to place your details onto the Primary care Trust waiting list 01253 306378. We regularly take patients from the list for registrations.

NOTE: If you wish to place your details onto the Primary Care Trust waiting list, we cannot guarantee that you will get a registration at this practice. The waiting list is centralised, and used by all dental practices in the area.
 

I am already registered with you; can I please register my family?

Yes, our dentists will happily add your family members.

Can I transfer to a different dentist?

We have a practice policy whereby we do not allow internal dentist transfers. All of our dentists are highly qualified and skilled professionals.

What benefits entitle me to free NHS dental treatment?

You can get free NHS dental treatment if you are:

  • under 18

  • 18 and in full-time education

  • Pregnant, or have had a baby in the 12 months before treatment starts.

  • An NHS inpatient and the treatment is carried out by the hospital dentist, or an NHS Hospital Dental

  • Service outpatient. There may be a charge for dentures and bridges

    You are also entitled to free NHS dental treatment if you or your partner (including civil partners),
    receive either:

  • Income Support

  • Income-based Jobseeker’s Allowance

  • Income-related Employment and Support Allowance

  • Pension Credit Guarantee Credit; or You are named on, or entitled to (use your award notice as evidence), an NHS tax credit exemption certificate, or You are named on a valid HC2 certificate.

How often do I need to come to appointments?

You will need to attend your appointment each time your dentist recommends. This can vary depending on your dental fitness, but is generally every 6 months. We will send you a written reminder letter, when your appointments are due.

How long will my appointment last?

All dental treatments are different, and the appointment length varies accordingly. You initial examination should last around 15 – 20 minutes.

How do I cancel an appointment?

If for any reason you are unable to keep your dental appointment, then we request that you call the practice reception and inform us at your earliest convenience.  We request a minimum of 24 hours notice for cancellations so that we may be able to offer your appointment time to another patient.

Oral health: Can I get advice here? And buy products?

Yes, we run an oral health clinic in the practice. You can book an appointment for this in this usual manner, if you are a registered patient here. We also sell a wide range of oral health products which you can purchase at the reception.

Do you have a ground floor surgery?

No, unfortunately not. We have 7 surgeries all on the 1st floor.